Job Description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Assistant Supervisor-Patient Relations supports the Manager by helping to oversee day-to-day operations of the Patient Relations team and serves as a key liaison for our patients, benefactor and trustees. This position provides input and direction for workload and schedules and must have a firm understanding of Mayo’s clinical practices to explore opportunities for growth and expand duties as needed both internally and externally. The Assistant Supervisor helps to lead project improvement teams and implements changes for staff and work unit development. In the absence of the Manager, the Assistant Supervisor provides general leadership support for the team.

In addition to these leadership responsibilities, the Assistant Supervisor may function, when necessary, in a Patient Relations Specialist capacity, assisting patients and families by coordinating and facilitating their overall experience and managing administrative tasks related to their care journey. This includes providing oversight throughout the patient care experience, intervening as necessary, and ensuring a high-touch, concierge level of service. The Assistant Supervisor works collaboratively with internal and external physicians, Mayo Clinic leadership, patient appointment service specialists, desk operations specialists, patients, and family members to provide an exceptional patient experience and to lead service recovery when needed. The Assistant Supervisor is expected to model Mayo Clinic’s values in every interaction and is responsible for mentoring and coaching Patient Relations Specialists to support their growth and performance. This role requires adherence to all ethical, compliance, and regulatory standards set forth for the department and institution. Flexibility to work weekends and evenings, as needed, is required to meet the needs of this patient population and to support team operations.

The role requires the ability to inspire trust and confidence and to communicate professionally with internal and external stakeholders, including clinical and administrative leaders. An understanding of healthcare operations—and ideally familiarity with benefactor or high-touch service environments—is preferred. Proficiency with electronic health records, particularly Epic, is highly desired. The individual must be able to build rapport with people from diverse backgrounds and uphold Mayo Clinic’s mission and ethical standards.

Qualifications

A bachelor’s degree is required. Previous experience in a healthcare setting—ideally within a hospital or academic medical center—is essential. Experience supporting positive patient experiences or coordinating patient care is strongly preferred. Superior communication and interpersonal skills, along with the ability to use sound judgment in difficult or sensitive situations. The Assistant Supervisor must be able to work independently, generate solutions, and accommodate a flexible work schedule.

Experience in communication, customer service, or patient care is preferred. Candidates must be able to work effectively in a complex, team-oriented environment, demonstrate strong decision-making skills, and be comfortable with ambiguity. Attention to detail, organization, follow-through, and the ability to manage multiple priorities are essential.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended.; $31.79 - $47.71 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday- Friday. Normal Business Hours.

Weekend Schedule

Evenings and weekends as needed.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Casie Johnson

Job Tags

Full time, Monday to Friday, Flexible hours, Weekend work, Afternoon shift,

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