Job Description

EUC Engineer

Location- All 4/5 days in office, 3000 N Hwy 61, Muscatine, Iowa

Mode-FTE or Contract

Job Title:

Senior End User Computing (EUC) Engineer

Job Summary:

The Senior End User Computing (EUC) Engineer is responsible for designing, implementing, managing, and optimizing the enterprise end-user environment. This includes desktops, laptops, virtual desktops (VDI), software deployment, mobile device management (MDM), and collaboration tools. The role also provides technical leadership, troubleshooting, and guidance to ensure a seamless user experience across the organization.

The ideal candidate will bring deep technical expertise, leadership capabilities, and a focus on continuous improvement in user support and infrastructure automation.

Key Responsibilities:

Operations & Support:

• Handle all simple and complex EUC issues, collaborating with Service Desk and NOC teams.

• Manage endpoint patching, software distribution, driver/BIOS updates, and compliance using tools like SCCM/MECM or Intune.

• Oversee asset lifecycle management provisioning, maintenance, replacement, and retirement.

• Automate EUC tasks using scripting (PowerShell, Bash) and endpoint management platforms.

• Maintain the EUC infrastructure including physical desktops/laptops, MACs, thin clients, VDI (e.g., Citrix, VMware Horizon), and MDM solutions (e.g., Intune, Workspace ONE).

• Ensure compliance with company policies, regulatory standards (HIPAA, ISO, etc.), and audit requirements.

• Maintain documentation for EUC architecture, SOPs, and support playbooks.

• Collaborate with infrastructure, network, security, and application teams to ensure end-to-end service reliability.

• Support procurement and vendor selection processes for endpoint hardware/software.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent.

• 5 8 years of experience in IT infrastructure with a strong focus on end-user computing.

• Expert-level knowledge of Microsoft Windows OS, Office 365, Active Directory, Group Policy, and Azure AD.

• Strong hands-on experience with SCCM/MECM, Intune, AutoPilot, and mobile device management.

• Experience with VDI technologies like Citrix, VMware Horizon, or AVD.

• Deep understanding of endpoint security practices and solutions.

Preferred Qualifications:

• Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate (CCA-V), ITIL Foundation, CompTIA Security+.

• Experience with macOS and Jamf for Apple device management.

• Familiarity with collaboration tools: Teams, Zoom, Webex.

• Experience with ServiceNow or similar ITSM platforms.

Key Competencies:

• Technical Leadership: Ability to lead EUC projects and mentor others.

• Problem Solving: Deep diagnostic and root-cause analysis capability.

• Communication: Able to explain technical concepts clearly to users and stakeholders.

• Customer Focus: Commitment to delivering a seamless and secure end-user experience.

• Project Ownership: Strong organizational skills to manage multiple ongoing initiatives.

Working Conditions:

• May be required to participate in an on-call rotation or work after-hours for major deployments.

• Occasional travel for remote site support or implementation.

• Physical ability to handle computer equipment as needed.

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